Contact Us
Questions about an order, sizing, or something you wish we stocked — we read everything that comes in and we would rather hear from you before a problem gets worse.
Email is the best way to reach us, and it gives us a record of your order so we can look things up properly. If you are writing about an existing order, include your order number and we will get to it faster.
Phone
Business address
The9thHour
3531 County Road 509
Kirbyville, TX 75956
United States
The9thHour is a sole proprietorship owned and operated by Garrett Jones in the State of Texas.
Please note this is our business address, not a returns address. Our items ship from several different suppliers, so the correct return address depends on what you bought — email us first and we will send you the right one.
Before you write about delivery
Most orders take one to three weeks to arrive, and a few made-to-order items take longer — the estimate shown on the product page is the accurate one. If your order is still inside that window, it is very likely on its way. If it is past it, write to us and we will chase it.
If something arrives wrong
Tell us what happened and send a photo if the item is damaged or not what was pictured. We will sort it out. Full details are in our Returns and Refund Policy.