Shipping policy

Where we ship

We ship within the United States only, including all 50 states. We do not currently deliver to other countries, to PO boxes on some carriers, or to freight forwarders.

Shipping rates

Rates are calculated at checkout and apply to the whole order, not per item.

Order processing

Orders are processed within 1 to 2 business days of being placed. Orders placed on a weekend or public holiday are processed the next business day.

You will receive a confirmation email when you order, and a second email with tracking once your parcel is on its way.

Delivery times

Most orders arrive within one to three weeks of being placed, including processing time.

Some items take longer. Made-to-order products — custom-size blackout curtains in particular — can take up to approximately six weeks. Where an item has a longer lead time, it is stated on that product's page.

The estimate shown on the product page is the one we work to. If a product page and this policy ever disagree, the product page is the accurate one for that item.

Delivery estimates are estimates, not guarantees. We are not able to guarantee arrival by a specific date.

Your order may arrive in more than one parcel

We work with a number of specialist suppliers rather than holding all stock in one warehouse. That is how a shop our size can carry the range it does.

It means that if you order several items, they may ship separately — arriving on different days, in different packaging, each with its own tracking number.

Nothing has gone wrong if your first parcel contains only part of your order. Your shipping confirmation emails will show what is in each one.

Where orders ship from

Most items ship from our suppliers overseas. A smaller number ship from within the United States and generally arrive faster. The origin does not change the price you pay or the service you receive.

Tracking

You will receive a tracking number by email once your order ships. Tracking can take 2 to 5 business days to begin updating after you receive it — this is normal and does not mean the parcel is lost.

If tracking has not updated for more than 10 business days, email us and we will chase the carrier.

Delays

Occasionally a parcel takes longer than expected. Common causes are carrier backlogs, customs processing, severe weather, and peak periods around major holidays.

We are not liable for delays caused by carriers, customs authorities, weather or other events outside our reasonable control — but we will always help you track a delayed order. Email us and we will look into it.

Lost or damaged parcels

If tracking shows delivered but you do not have the parcel, check with anyone else at the address and look around the property first. If it still has not turned up after 48 hours, contact us.

If your parcel arrives damaged, take a photo of the packaging and the item before doing anything else, and email it to us with your order number.

In both cases we will replace the item or refund you under our Refund Policy. You will not be left out of pocket for a parcel that was lost in transit or arrived broken.

Incorrect addresses

Please check your delivery address carefully before you order. We are not responsible for orders delivered to an address entered incorrectly at checkout.

If you spot a mistake, email us straight away — if the order has not shipped, we can usually correct it.

Changes and cancellations

If you need to change or cancel an order, email us as soon as possible. Before it goes to the supplier we can usually help; once it has shipped we cannot.

Returns

Returns are covered separately in our Refund Policy. Items under $35 do not need to be sent back.

Contact

Email: the9thhoursupport@gmail.com Phone: (409) 594-2357 Address: 3531 County Road 509, Kirbyville, TX 75956